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Client Integration Coordinator (Publishing Technology)

Do you strive to provide excellent customer service and have experience of working in client services or account liaison?  A leading publishing technology company and distributor of online publications is looking for a Client Integration Coordinator to join their team in Buckinghamshire. You will be working with publishers as their first point of contact to ensure smooth integration and set-up, overseeing the processing of digital files.

 

Key duties:

  • Act as the first point of contact for client publishers reporting errors with data ingestion or dissemination errors
  • Oversee the processing of digital files to ensure accurate and timely processing of information in line with specifications
  • Coordinate integration activities on behalf of the client, supporting communication of the timeline and action plan to publishers
  • Manage the effectiveness of the plan, during the set-up phase and as required, recommending changes as necessary
  • Monitor and follow quality assurance processes specific to digital file and metadata specifications
  • Validate print and ebook files and title metadata; identifying and reporting any errors working to get issue resolved
  • Provide file and ad hoc metadata analysis reports pulled and compiled from various systems

 

Experience / skills required:

  • Proven customer service experience and administrative skills
  • Aptitude for database systems and experience with web browsers, Excel and Word applications
  • Excellent attention to detail and the ability to prioritise a varied workload
  • Ability to act on initiative and an adaptable approach
  • Ability to build a positive customer experience, while meeting or exceeding the customers’ expectations
  • An interest in publishing and technology solutions would be a bonus

For further information, please apply online or email a CV and salary expectations to  fayejones@atwoodtate.co.uk

Contact:     Faye Jones    
Tel:            01865 339 529

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief.  We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.

Client Integration Coordinator (Publishing Technology)

Atwood Tate, Buckinghamshire
Full-time, Permanent
Academic, Educational, Library, Literary Agency, Professional, Publisher, STM, Trade
Helpdesk, Inventory, B2B, Customer services, Digital, Online, Distribution
Reference: 
7649
Salary description: 
Available on request

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Customer service, Data analysis, Helpdesk