This story is from June 16, 2019

83% complainants satisfied, claim Haryana Police

The Haryana Police on Wednesday claimed that 83.17% of complainants across the state are satisfied with fast and real-time redressal of their grievances received at CM Window and “Harsamay” portal of the police.
83% complainants satisfied, claim Haryana Police
Representative image
CHANDIGARH: The Haryana Police on Wednesday claimed that 83.17% of complainants across the state are satisfied with fast and real-time redressal of their grievances received at CM Window and “Harsamay” portal of the police.
The claim is based on a state-wide telephonic survey where a random sample of complainants was contacted to ascertain whether they were satisfied with the handling of their complaints, said a spokesperson of the police department.

He said that the police have introduced a feedback mechanism where inflow and disposal of complaints at CM Window and Harsamay portal are regularly monitored. The above 83.17% figure was reached following a feedback taken from districts between April 1 and 30, 2019. All police districts and the Government Railway Police (GRP) at their own level are required to call the complainants on a randomised basis to obtain the feedback about redressal of grievances.
The spokesman said that the satisfaction level at CM Window was on the higher side at 83.25%, whereas the police recorded a satisfaction level of 83.08% in terms of Harsamay portal.
In case of CM window, complainants of Ambala and Jhajjar district witnessed maximum satisfaction level of 96% each followed by 92% in Charkhi Dadri, 91% in Panipat, 90% each in Jind, Kurukshetra and Karnal districts. During this period, 182 and 98 complainants were contacted through feedback call centres in Ambala and Jhajjar districts, respectively.
Similarly, highest satisfaction score of 96% was reported on Harsamay portal in Fatehabad district (with 63 contacts), whereas the same was observed 94% in Jind (190 contacts) and Dadri (106 contacts), 93% in Yamunanagar, 92% each in Panchkula, Ambala and Jhajjar, 91% in Narnaul and 85% in Karnal.
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