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Delays reported in Sacramento’s emergency notification system

Delays reported in Sacramento’s emergency notification system
BRANDI: THIS IS THE ALERT SENT TO CELL PHONES HERE’S HOW THE EMAIL ALERT LOOKED. AND PHONE MESSAGES LIKE THIS. >> THIS MESSAGE IS FROM THE YOLO OFFICE OF EMERGENCY SERVIC CONDUCTING A TEST OF THE REGIONAL MASS NOTIFICATION SYSTEM BRANDI: WERE SENT TO THOUSANDS OF PEOPLE IN THREE NORTHERN CALIFORNIA COUNTIES. >> YOU COMBINE THESE DIFFERENT TOOLS AND THESE DIFFERENT WA TO COMMUNICATE AND ULTIMATELY THROUGH ALL OF THOSE DIFFERENT AVENUES YOU’RE REALLY TRYING TO ACHIEVE THAT EFFECTIVE COMMUNICATION AS BEST AS YOU CAN. BRANDI: THE REGIONAL TEST ALERTS WENT OUT AT 10:17 A.M. IN YOLO PLACER, AND SACRAMENTO COUNTIE MORE THAN 400 THOUSAND ALERTS WERE MADE ACROSS ALL THREE COUNTIES TO -- >> THAT’S A GREAT WAY TO TEST THE SYSTEM AS FAR AS A STRESS TEST AND TAKE THOSE ANALYTICS AND GO FORWARD WITH WAYS TO IMPROVE. BRANDI: BUT SEVERAL SACRAMENTO COUNTY RESIDENTS TOLD KCRA THEY DIDN’T GET THE ALERTS AND HAD NO IDEA THE SYSTEM EVEN EXISTED DOES THAT LOOK FAMILIAR TO YOU? >> NO, NOBODY SEND TO ME BRANDI: HAVE YOU HEARD ANYTHING ABOUT IT? >> NO. >> NO I DEFINITELY DIDN’T. >> NO MISSED TEXT MESSAGES A NO EMAILS. BRANDI: SACRAMENTO’S EMERGENC INABILITY TO CONTACT EVERYONE IS THE CHALLENGE WITH AN OPTIONAL SYSTEM. >> IF I NEED TO REACH EVERYBOD FOR AN EMERGENCY, IF THEY’RE NOT SIGNED UP I’M NOT REACHING THEM. BRANDI: OF THOSE WHO DID GET T ALERTS, SOME TEST MESSAGES ARRIVED AFTER 10:17. THE CITY SAYS DATA EXPECTED IN A FEW DAYS CAN GIVE A CLEARER PICTURE OF WHY THERE WAS A DELA BUT OFFICIALS EXPLAIN THE EFFECTIVENESS OF THE TEST DEPENDS ON CELL TOWER TECHNOLOGY, TELECOM PROVIDERS, AND THE ALERT SYSTEM ITSELF. >> THE LAST THING THAT WE WANT TO DO IS PULL OUT THIS ALERT SYSTEM AND USE IT DURING A TIME OF EMERGENCY AND TIME OF HAZ
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Delays reported in Sacramento’s emergency notification system
As part of the Great California ShakeOut, three counties participated in a test of the emergency alert notification system.Those who live in Yolo, Placer and Sacramento counties and who registered their cellphone numbers, emails and residential landlines should have received a test alert Thursday at 10:17 a.m.“You combine these different tools and these different ways to communicate, and ultimately, through all of those different avenues, you're really trying to achieve that effective communication as best as you can,” said Daniel Bower, director of emergency management in Sacramento. About 430,000 alerts were made to the 160,728 people who signed up for the notifications. “That's a great way to test the system as far as a stress test, and take those analytics and go forward with ways to improve,” Bowers said.But several Sacramento County residents said they didn't get the alerts and had no idea the system even existed.Of the half a million people living in Sacramento, emergency management officials said less than half - only 75,000 people - have chosen to get the alerts. Bowers said the inability to contact everyone is the challenge with an optional system.“I need to reach everybody for an emergency. If they're not signed up, I'm not reaching them,” he said.Many who did receive the alert reported getting the test messages minutes after they were sent. City officials said data is expected in a few days that can give a clearer picture of the reason for the delay. The effectiveness of the test depends on cell tower technology, telecom providers and the alert system itself, officials said. “The last thing that we want to do is pull out this alert system and use it during a time of emergency and time of hazard without actually having some testing done on it,” Bowers said.Sacramento plans to test its system at least once a year.

As part of the Great California ShakeOut, three counties participated in a test of the emergency alert notification system.

Those who live in Yolo, Placer and Sacramento counties and who registered their cellphone numbers, emails and residential landlines should have received a test alert Thursday at 10:17 a.m.

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“You combine these different tools and these different ways to communicate, and ultimately, through all of those different avenues, you're really trying to achieve that effective communication as best as you can,” said Daniel Bower, director of emergency management in Sacramento.

About 430,000 alerts were made to the 160,728 people who signed up for the notifications.

“That's a great way to test the system as far as a stress test, and take those analytics and go forward with ways to improve,” Bowers said.

But several Sacramento County residents said they didn't get the alerts and had no idea the system even existed.

Of the half a million people living in Sacramento, emergency management officials said less than half - only 75,000 people - have chosen to get the alerts.

Bowers said the inability to contact everyone is the challenge with an optional system.

“I need to reach everybody for an emergency. If they're not signed up, I'm not reaching them,” he said.

Many who did receive the alert reported getting the test messages minutes after they were sent.

City officials said data is expected in a few days that can give a clearer picture of the reason for the delay.

The effectiveness of the test depends on cell tower technology, telecom providers and the alert system itself, officials said.

“The last thing that we want to do is pull out this alert system and use it during a time of emergency and time of hazard without actually having some testing done on it,” Bowers said.

Sacramento plans to test its system at least once a year.