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Kent County Council to publish 'uncomfortable' staff views

Kent County Council is preparing to face a "warts and all" assessment of the way it treats staff after thousands of workers shared their views on their job conditions.

Leader Paul Carter claims the results will be "uncomfortable reading" but will be used to make improvements on the treatment of employees.

Cllr Carter said the council are "brave" to publish the results from a staff survey, speaking at the personnel committee yesterday.

Kent County Council headquarters at County Hall
Kent County Council headquarters at County Hall

The survey was filled out by more than 4,000 staff, which accounts for 51% of all employees.

Due to its popularity the results have not yet been processed but are set to be shared with the public in January.

Cllr Carter said: "This is absolutely the right thing to do and it will display warts and all in certain parts of the organisation across the piste.

"We must use that as a tool to improve but I hope people don't just report the bad bits, where we have got concerns but also the good bits.

"This is going to be uncomfortable reading for many when it's published, I'm sure.

"Hopefully not the majority but some will be concerned about the reflections on what staff have said in a very comprehensive survey that we have carried out.

Kent County Council leader Paul Carter
Kent County Council leader Paul Carter

"I'm not expecting it to say 'KCC is marvellous to work for'. It will be warts and all but we have to set that as the base line to continously improve."

He added there is a need for "consistency" to see if there have been improvements, suggesting staff give their feedback every two years.

Councillor in charge of corporate services, Eric Hotson, said: "I am particularly pleased because I have seen senior officers pleased."

He said he was happy it was being done in a different style that is "more intense with the hope we can get better information from it".

He added: "I think the most important thing is that because we've had such a massive response, we must make sure that we deal with the 'warts and all' and see that we fulfil that."

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