ABIGAIL: BREAKING AT SOCK OKLAHOMA'S LARGEST STATE AGENCY CLOSING DOWN LOCATIONS ALL ACROSS THE SOONER STATE. I'M ABIGAIL OGLE. JESSICA: I'M JESSICA SCHAMBACH. WE'RE TALKING HALF OF D.H.S. LOCATIONS SCHEDULED TO CLOSE THIS YEAR. KOCO'S EVAN ONSTOT JOINING US FROM HOME AND EVAN, D.H.S. SAYS THIS IS DUE TO CHANGES THEY MADE DUE TO COVID-19. EVAN: YEAH. THE DEPARTMENT OF HUMAN SERVICES, THEY HAD TO MOVE THEIR STUFF ONLINE. AND THE DIRECTOR TOLD US TONIGHT THAT FOR MOST OF THEIR EMPLOYEES, MOST OF THEIR CLIENTS, THAT ACTUALLY ENDED UP BEING A GOOD THING AND COMBINE THIS HISTORIC BUDGET SHORTFALL, AND THE AGENCY SEES THESE CLOSURES AS AN OPPORTUNITY TO SKIPPING A BEAT. NOW, D.H.S. HAS MAJOR RESPONSIBILITIES. THESE ARE THE PEOPLE HANDLING YOUR SNAP BENEFITS, CHILD WELFARE, ADULT PROTECTIVE SERVICES, SOONER CARE. THAT'S THE STATE MEDICAID PROGRAM. DIRECTOR JUSTIN BROWN TOLD US OVER THE NEXT SIX MONTHS OR SO, THEIR 92 OFFICES AND SUPPORT BUILDINGS IN THE STATE. HE SAYS 93% OF THEIR EMPLOYEES TOLD THEM THEY WANT TO CONTINUE WORKING FROM HOME. AFTER THE COVID CRY SIEVES ENDS. -- CRISIS ENDS. >> IT'S A COMPLETE RESPONSE TO OUR WORKFORCE WANTING TO WORK IN A DIFFERENT WAY. BEING EFFECTIVE IN DOING SO. AND THE STRATEGY OF THE AGENCY OF MOVING TO A CUSTOMER-FIRST AND SERVICE FIRST PLATFORM. EVAN: BROWN SAYS THIS IS NOT HE SAYS THAT THEY ARE JUST AS PRITCH NOW AS EMPLOYEES THAT AS SNAP APPLICATION PROCESS, FOR EXAMPLE, OVER THE PAST FEW WEEKS TOOK JUST AS LONG AS IT DID A FEW MONTHS AGO. HE SAYS THAT THEY ARE READY TO MAKE WHAT IS A MAJOR TRANSITION FOR THE STATE'S BIGGEST AGENCY. OF COURSE,